top of page
Terms & Conditions
​

Cleaned & Candled Cleaning Company

Terms & Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

These Terms & Conditions (“Agreement”) outline the policies, expectations, and responsibilities of both Cleaned & Candled Cleaning Company (“we,” “our,” or “the Company”) and the Client (“you,” “your”). By booking a service with us, you agree to the following:

1. Services Provided

We offer residential, commercial, deep clean, basic clean, STR/Airbnb cleanings, and custom add-on services.
A full checklist is provided upon request.

We reserve the right to decline service that may present safety hazards, require hazardous waste handling, excessive hoarding conditions, or structural issues.

2. Booking & Scheduling

A. Appointment Times

We provide arrival windows. Exact times cannot be guaranteed due to factors such as traffic, schedule changes, or extended time at previous homes.

B. Access to Property

Clients must provide accurate instructions for entry (keys, codes, lockbox, etc.).
If the cleaner cannot gain access, a lockout fee may apply.

C. Rescheduling

We require clients to notify us 48 hours in advance to reschedule without penalty.

3. Pricing & Payments

A. Payment Requirements

Payment is due the day of service unless otherwise agreed upon in writing.
Accepted forms of payment: Cash, card, ACH, or approved digital payment platforms.

B. Deposits

Deep cleans, move-out cleans, and large bookings may require a non-refundable deposit to secure your appointment.

C. Late Payments

Unpaid balances after 24 hours may incur fees or result in service suspension.

4. Cancellations & Fees

A. Client Cancellations

  • Cancel within 48 hours → No penalty

  • Cancel within 24 hours → 50% of service total

  • Cancel same day → Full service fee applies

B. Cleaner Cancellations

If we must cancel unexpectedly, we will notify you as soon as possible and reschedule promptly.

5. Satisfaction Guarantee

If a client is unsatisfied with any part of the service, they must notify us within 24 hours.
We will return to correct the issue at no cost, as long as:

  • The client has not cleaned the area themselves

  • The home is in the same condition as when the cleaner left

Refunds are not provided, as services are labor-based.

6. Client Responsibilities

Clients agree to:

  • Provide a safe, respectful environment

  • Secure pets during service

  • Keep valuables put away

  • Provide clear expectations for special cleaning tasks

  • Ensure electricity, running water, and AC/heat are functional

Cleaners will not lift heavy furniture, move large appliances, climb tall ladders, or perform unsafe tasks.

7. Damage & Liability

A. Accidental Damage

Our cleaners are trained and careful, but accidents may occur.
Clients must report any concerns within 24 hours of service completion.

B. Pre-Existing Issues

We are not responsible for:

  • Previous damage

  • Broken or unstable fixtures

  • Loose oven knobs, handles, blinds, or aging appliances

  • Items not secured properly prior to arrival

C. Insurance Claims

We carry liability coverage.
Claims will only be processed when clear, verifiable damage occurs during service.

Fraudulent claims or misrepresentation may result in service termination.

8. Home Access, Doorknobs & Security Codes

All security codes, keys, alarm instructions, and property details are confidential and only shared with the assigned cleaner.
We maintain strict privacy and security practices.

9. Photos & Documentation

For quality control, training, and liability protection, cleaners may take before-and-after photos of:

  • Completed areas

  • Damaged items

  • Safety concerns

Photos are not shared publicly and remain internal unless needed for insurance purposes or official disputes.

10. Safety Policy

We do not clean:

  • Human or animal waste

  • Mold infestation

  • Biohazards

  • Insect infestations

  • Hoarding situations without prior evaluation

Cleaners may leave a job if conditions are unsafe.

11. Right to Refuse Service

We reserve the right to decline or discontinue services for:

  • Unsafe environments

  • Harassment or disrespect toward cleaners

  • Nonpayment or repeated cancellations

  • Misrepresentation of home condition

12. Recurring Service Policies

Pricing may adjust if:

  • The home’s condition changes

bottom of page